Your vet will contact us to begin the referral process. They will provide us with your contact details, your pet’s clinical history and a summary of your pet’s current condition that has led to the referral. We will then contact you as soon as possible to arrange a consultation.
Once an appointment has been arranged we will send you a confirmation email and any special instructions such as if your pet should have food withheld immediately prior to the appointment. If you have any concerns or questions please contact us.
Before your appointment please complete a ‘new client registration form’ to let us know about you and your pet. The form can be completed online here. Alternatively you can download the form here and bring the completed form with you.
During the consultation the vet will take a detailed history. This may well repeat the information your own vet has told us however it is often helpful for us to hear about your pet’s condition in your own words. Some questions that are asked may seem irrelevant but it is important for the vet to know all about your pet and their habits to form a complete picture. It is a good idea to make notes about your pet’s history and have this available. For pets with intermittent problems it can be useful to make a video or take a photograph. You may wish to make a list of any questions or concerns you have regarding your pet’s condition or the treatment process to ensure we address these during the consultation.
The specialist will examine your pet and discuss all relevant findings and options for further investigation and treatment together with the likely costs. We may recommend that we repeat tests or procedures such as xrays or ultrasounds. You may be concerned about this but changes can occur quickly in certain conditions. In all cases, we will liaise with you to ensure you are involved with the treatment plan.
In the event that your pet is admitted we will ask for signed consent. If you have any questions or concerns at any stage, please ask for clarification.
If you want to claim on your pet insurance you should bring all relevant insurance documentation, including a signed claim form. Claim forms can often be downloaded from the insurance company’s website.
We hope you understand that occasionally an emergency referral will be presented to us which will need to take priority. If this occurs we may need to re-schedule an appointment however we will endeavour to minimise any inconvenience to you.
If you are unable to keep your appointment or you are delayed, please let the practice know as soon as possible on 01276 582324.